Member Since 2022
Gurgaon, Haryana
Skillset:
Co-creating Future Ready Digital Operating Models l Embedded Analytics Practices l Integrated Customer Journeys l Digital Solutions Enablement l Deployment Strategy l Business Consulting l InsurTech & FinTech Partner Benchmarking & Integration
Ever increasing tech debt is one of the key challenges that plagues the Insurance and Financial Services industry today, resulting in poor data quality, speed, agility and flexibility.
I work with CIO and COO organizations to help reimagine the businesses and co-create future ready digital operating models that allows for achieving their objectives and delivering true outcomes across the ecosystem.
So what does that mean for you? Summarized below are select examples of transformation that I have delivered - end to end and outcomes focussed
1. Co-created a digital operating model for a Global U.S. Insurer - Deployed Injury Management solution in the claims ecosystem that continues to deliver >40% efficiencies, increased scalability & flexibility along with over 5% leakage reduction annually
2. Developed and deployed a bespoke SSC model with functional COEs for a Global Intermediary business - Established the blue-print for embedding best-in-class digital solutions, new acquisitions. Delivered annualized efficiencies of over 30%, minimized variable data quality and enhanced speed to market by 50%
3. Deconstructed IT ecosystem of a global A&H client to deliver minimal touch data feeds - Redesigned and simplified the business model embedding micro-services led digital solutions to improve underwriting standards and reduce claims leakages by over USD 20M annually
Innovation and transformation led business consulting are my forte underpinned by an ability to visualize and harness the big picture with a balanced view of the tactical needs. In summary, simplify complex and disjointed business imperatives to establish cohesiveness, harmonize and reimagine the ecosystem with a new lens.
Happy to engage with you in co-creating a business for the future.
Warm regards | Ari
Business landscape: Fragmented business model - New Business Onboarding and Underwriting functions. Multiple customer journeys largely driven by over 5000 independent agents. Limited digital adoption and enablement resulting in long tailed journeys, handoff/s driven and reduced quote (illustration to conversion) Key imperatives: - Enhance outcomes, reduce drop-outs by >2%, target additional USD 5M GWP - Improve efficiencies, create 20-30% capacity in underwriting teams - Increase effectiveness, digital adoption across the ecosystem by 50% Approach: - Mapped as-is customer journeys, identify moments of truth, handoffs and system/interface touch points - Established business issues - Minimal straight through, poor digital adoption amongst agents, paper driven environment, handoff/s due to Not in Good Order (NIGO) documents and limited customer education - Quantified cycle time, inefficiencies and poor NPS resulting in drop-outs Solution: - Co-created to be customer journeys - Embedded digital adoption solution enabling integrated customer journey - Developed blue-print for IDP solution with integrated UI, digital-human ecosystem - Chalked out phased deployment strategy - Established business case Outcomes delivered - - Conversion improved by >15% in 6 months resulting in USD 10M additional GWP YoY - Digital adoption enhanced by 40% with NPS improvement from (-5) to upward of +30 - >25% efficiencies improvement in underwriting teams - 30% cases straight through processed with 80% medical underwriting automated Re-Usability: Currently in discussions to develop blueprint for redesigning Policy Servicing customer journeys and adopting IDP and digital adoption solution
Honors in Mathematics
Degree in management and business consulting from IIM Ahmedabad
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